Frequently Asked Questions
Do I need an account to place an order?
You don’t need a HTL account to shop with us. However, creating an account makes it easier to track your orders and manage everything in one place. You can also choose to check out as a guest for a quicker experience.
The product I want to buy is out of stock. When will it be available again?
You can sign up for restock notifications directly on the product page by entering your email. You’ll receive an automated message as soon as the item is back in stock, so you don't miss out.
I forgot to apply my discount code when ordering. Can it still be added?
Discount codes must be applied at checkout. Unfortunately, we’re unable to add them once your order has been placed. Thank you for your understanding.
I have not received an order confirmation.
Please check your spam or junk folders first. Still can’t find it? Email us at info@hayaathelabel.com with your full name, and we’ll make sure this is resolved for you as soon as possible.
Can I change my order or shipping address?
Please get in touch with us immediately after placing your order so we can help with any changes. Once your order has started processing, we’re unable to make any amendments.
I have received my order but one of the items is missing, incorrect, or damaged.
We sincerely apologise for the inconvenience. Please use our self-serve return form, or email us at info@hayaathelabel.com and we’ll resolve this for you as quickly as possible.
I have returned my item but not received my refund.
Thank you for your patience as we process your return. Please allow up-to 10 working days for the refund to transfer in your original payment method.
Do you have an affiliate programme I can join?
We’re honoured that you’d like to represent HTL! You can apply through our affiliate programme form. Once approved, you’ll be able to start earning while sharing the brand you love.
If your question isn’t covered here, please don’t hesitate to reach out through our contact form.
Let customers speak for us
from 206 reviewsPremium Lightweight Jersey Hijab Set - Mocha
Love the feel of the jersey hijabs
Beautiful colour, fabric is really nice and good quality as well. I love it! I do wish it had a zipper in the front and was nursing friendly, but thats my only complaint.
The best cover up - super soft and as described! Alhamdulillah I am very pleased!
Fabric feel amazing, soft and durable. Has a beautiful drape without hanging from the weight of the fabric as I have experienced with viscose/spandex materials and cheaper jersey hijabs. Feels very light and is incredibly comfortable! My only complaint is there there aren’t more colours to choose from because I wish I could buy even more!
Premium Lightweight Jersey Hijab - Jet Black
These are the most comfortable and secure undercaps I have ever tried. The fit is perfect and it ties back securely, I have used this with chiffon and jersey hijabs, and the cap has lasted throughout the day with no adjustment. I cannot wait to purchase this in more colours
The material is really good quality and it sits beautifully alahumabarik!
Ninja Full Coverage Undercap | Wheat
Amazing customer service as well as the hijabs Allahumabarik, will defo be buying again!
I’ve previously bought these under caps and love them. Just perfect.
My second time buying from here, my FAVOURITE hijabs, they sit SOOO nicely!! Highly recommend!!
Lovely material so soft love it,quick delivery thanks