Frequently Asked Questions
Do I need an account to place an order?
You don’t need a HTL account to shop with us. However, creating an account makes it easier to track your orders and manage everything in one place. You can also choose to check out as a guest for a quicker experience.
The product I want to buy is out of stock. When will it be available again?
You can sign up for restock notifications directly on the product page by entering your email. You’ll receive an automated message as soon as the item is back in stock, so you don't miss out.
I forgot to apply my discount code when ordering. Can it still be added?
Discount codes must be applied at checkout. Unfortunately, we’re unable to add them once your order has been placed. Thank you for your understanding.
I have not received an order confirmation.
Please check your spam or junk folders first. Still can’t find it? Email us at info@hayaathelabel.com with your full name, and we’ll make sure this is resolved for you as soon as possible.
Can I change my order or shipping address?
Please get in touch with us immediately after placing your order so we can help with any changes. Once your order has started processing, we’re unable to make any amendments.
I have received my order but one of the items is missing, incorrect, or damaged.
We sincerely apologise for the inconvenience. Please use our self-serve return form, or email us at info@hayaathelabel.com and we’ll resolve this for you as quickly as possible.
I have returned my item but not received my refund.
Thank you for your patience as we process your return. Please allow up-to 10 working days for the refund to transfer in your original payment method.
Do you have an affiliate programme I can join?
We’re honoured that you’d like to represent HTL! You can apply through our affiliate programme form. Once approved, you’ll be able to start earning while sharing the brand you love.
If your question isn’t covered here, please don’t hesitate to reach out through our contact form.
Let customers speak for us
from 197 reviewsI’ve previously bought these under caps and love them. Just perfect.
My second time buying from here, my FAVOURITE hijabs, they sit SOOO nicely!! Highly recommend!!
the quality is immaculate! for the girls that hate hijabs that are hard to put on and move around, this is for you because it literally went on my head and i styled it in 2 seconds
Not see through even the light colours, good price and material and fits flat on the head rather than sticking up
I've recently been introduced to Hayaa The Lable scarves and I'm blown away by the quality. The scarves sit perfectly, easy to wrap and love that they come with a matching hat.
The undercaps are perfect for wearing under a modal hijabs, Provides great full coverage Alhamdulillah
Nice edamame scarf soft and nice material fast shipping
This was exactly what I was looking for. Great to be able to adjust the tightness and the perfect shades. Really comfortable for all day wear. I'll definitely be buying again!
Very easy to use and do exactly as advertised
The colour and material is good and its lightweight jersey and sits well. There was no large size available so ordered the regular which is less material than what I needed, the large would have been perfect
Bought the Ninja Full Coverage Undercap before and simply love it
as a new hijabi buying jersey hijabs honestly this hijab was so light weight and felt like premium quality and it just stays flat all day , my go to everyday 🥰
I’ve bought this style before and loved it. Decided to buy it in various colours.
Amazing nice material and perfect for a full coverage wrap around style